- Full Time Position
- e-Commerce - Member Care Clerk
- Based at Costco Wholesale Australia - Olympic Park

Position Summary

At Costco, we have a large and rapidly growing member base nationwide.

The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.

We are a passionate, dynamic team who are dedicated to quality results.

Our Member Care agents are committed to making each members’ Costco experience one they’ll remember.

Job Duties

- Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
- De-escalating situations and offering support to members
- Guiding members through navigating our website
- Navigating systems including AS400, SAP Hybris and Zendesk
- Liaising with other departments to obtain the best resolution for our members
- Gathering information for cancellations, refunds and damaged orders

Benefits

- Fantastic team workplace
- Competitive pay
- Free nearby parking and close proximity to a train station




- Free access to our Employee Assistance Program
- Great company benefits
- Potential to work from home one day a week

Ability to operate vehicles, equipment or machinery

- Computer, printer, calculator, phone

Non-Essential Functions

- Assists in other areas of the department as necessary

Education/Training

Higher School Certificate or higher

Knowledge/Skills

- Google Suite (Docs, Sheets, Slides), AS400, excellent organisational skills
- Attention to detail
- Written and verbal communication skills
- Accuracy while meeting deadlines
- Team building and personnel development skills
- Experience with SAP Hybris e-commerce platform (preferred, but not required)
- Ability to work with minimal supervision
- Positive customer service skills
- Flexible and able to multi-task and adapt quickly to changing priorities while working independently

Required Skill Profession

Information And Record Clerks

📌 Member Care Clerk (Sydney)
🏢 Costco Wholesale
📍 Sydney