Job Description

Ready to swap the ordinary for ocean views, road trips and portfolio leadership?

We're looking for an experienced hospitality Operations Manager to join our Parks & Resorts team in a permanent full-time prospect.

The successful candidate can be based on the Gold Coast, Sydney or Tasmania, supporting a portfolio of holiday destinations across Australia, with regular travel to connect with leaders and teams on the ground.

This is a hands-on leadership role for someone who thrives in sophisticated hospitality environments.

Partnering closely with onsite General Managers, you'll drive commercial performance, elevate guest experiences and support operational excellence across a diverse portfolio.

From accommodation and Food & Beverage operations through to team development and business performance, you'll play a key role in helping our properties and people succeed.

What You'll Do

- Partner with General Managers to deliver exceptional commercial and operational outcomes.
- Drive revenue growth, profitability and overall business performance.
- Provide leadership and support across accommodation, Food & Beverage and guest experience operations.
- Coach and develop leaders to build engaged, high-performing teams.
- Use data and insights to identify opportunities and drive continuous improvement.




- Champion service excellence and consistently high operational standards.
- Support protected, compliant and well-run operations across the portfolio.
- Build strong relationships with key stakeholders across the business.
- Travel regularly to provide hands-on support and operational leadership where it matters most.

What You'll Bring

- Significant operational leadership experience within hotels, resorts, lodges or premium hospitality environments.
- Strong understanding of Food & Beverage operations, with experience leading venues, managing commercial performance and delivering exceptional guest experiences.
- Proven success supporting senior operational leaders and developing high-performing teams.
- Strong commercial and financial acumen, including budgeting, forecasting and business performance management.
- Experience balancing operational excellence, guest satisfaction and financial outcomes.
- A practical, solutions-focused approach and the ability to navigate complex operational environments.
- Exceptional stakeholder management, communication and influencing skills.
- Flexibility and willingness to travel regularly throughout the portfolio.

What’s in it for you?

Required Skill Profession

Top Executives

📌 Operations Manager (Coolangatta)
🏢 The NRMA
📍 Coolangatta