Posted: 31/07/2026

Closing Date: 31/08/2026

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Community Services and Development,Executive & Strategic Management

THE ROLE

Safe Steps is looking for a new Director, Quality & Practice Excellence to join our team in either a full time or part time (0.8 FTE) capacity. In t his is a senior executive role reporting directly to the CEO you will build a mature quality and continuous improvement capability , ensuring services are high quality, safe, timely, responsive and aligned with MARAM , feminist intersectionality , and trauma - and violence - informed care.

Job Description

The Director of Quality & Performance at Secure Steps Family Violence Response Centre is a pivotal role that focuses on enhancing the quality of services and overall performance within the organisation. This position requires a strategic leader who will work closely with various stakeholders to ensure that the centre meets its objectives in providing exceptional support to families affected by violence.

KEY RESPONSIBILITIES

Develop and implement a comprehensive quality assurance framework to monitor and improve service delivery.

Lead initiatives aimed at enhancing organisational performance through data analysis, reporting, and feedback mechanisms.

Collaborate with senior management to establish key performance indicators (KPIs) that align with organisational goals.

Facilitate training and development programs for staff to foster a culture of continuous improvement in service standards.

Oversee the evaluation and audit processes to ensure compliance with regulatory requirements and best practice standards.

Engage with external partners, including government bodies and community organisations, to promote collaboration in quality improvement efforts.





Prepare detailed reports for the board of directors highlighting quality metrics, areas for improvement, and action plans.

Act as a champion for client feedback initiatives, ensuring that insights from service users are integrated into program development.

This role demands an individual who can effectively lead teams, drive change, and foster an environment focused on excellence in service provision. The Director, Quality & Practice Excellence will play an essential part in shaping the future direction of Safe Steps Family Violence Response Centre by ensuring that high-quality services are delivered consistently and effectively.

Desired Skills and Experience

KEY SELECTION CRITERIA

Strong leadership and management capabilities, with a focus on team development and performance enhancement

Expertise in quality assurance methodologies and performance measurement frameworks

Excellent analytical and problem-solving skills, with the ability to interpret complex data sets

Exceptional communication skills, both verbal and written, tailored to diverse stakeholders

Proficient in project management principles and practices

Adept at fostering a culture of continuous improvement within an organisation

Keen attention to detail and commitment to achieving high standards of quality

REQUIRED EXPERIENCE

A minimum of 7 years' experience in quality assurance or performance management roles, preferably within the social services sector





Demonstrated success in leading quality improvement initiatives that have resulted in measurable outcomes

Experience working with regulatory compliance standards and accreditation processes relevant to service delivery organisations

History of engaging with various stakeholders including government bodies, non-profits, and community organisations

Prior experience in developing training programmes focused on enhancing staff competency related to quality and performance standards

A track record of utilising data analytics tools to drive decisions and enhance organisational effectiveness

Experience managing cross-functional teams in a dynamic environment while maintaining alignment with strategic goals

WHY JOIN US?

Executive-level influence in a leading statewide organisation

Adaptable working arrangements (0.8–1.0 FTE)

Salary packaging benefits

Opportunity to shape sector-leading practice and system reform

Work in a values-driven organisation committed to safety, equity and inclusion

Be part of Victoria’s only 24/7 statewide family violence response centre

Contribute to a strong culture of safety, compliance and continuous improvement

INTERESTED? APPLY TODAY!

If this sounds like the role for you then submit your application.

Applications will be assessed as they are received and may close early once a suitable candidate is found.

Your application will NOT be considered unless you provide a cover letter and a Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

📌 Director, Quality & Practice Excellence (Melbourne)
🏢 safe steps
📍 Melbourne