We are seeking an experienced Level 2 Support Engineer with a strong technical background and proven experience delivering IT projects.

We are seeking an experienced Level 2 Support Engineer with a strong technical background and proven experience delivering IT projects. This is a hands‑on, project‑focused role suited to someone who enjoys working across modern Microsoft environments, improving client systems, and owning technical outcomes.

This role is ideal for a high‑performing engineer who is confident troubleshooting complex issues, delivering projects end‑to‑end, and communicating professionally with clients.

What you’ll be doing

- Deliver IT projects across Microsoft 365, Windows Server, security, identity, and client environments

- Plan and execute Microsoft 365 deployments and migrations

- Deploy, upgrade, and remediate Windows Server environments

- Implement and maintain security solutions including MFA, EDR/AV, and backup platforms

- Manage and improve client environments including Active Directory, Azure AD, Microsoft 365, and Intune

- Own and resolve escalated Level 2 support issues

- Troubleshoot complex problems across endpoints, servers, cloud services, and networks

- Communicate clearly and professionally with clients during projects and escalations

- Maintain clear and accurate technical documentation

What we’re looking for

Essential experience and skills:

- Minimum 3 years’ experience in a Level 2 Support Engineer, Senior Service Desk, or similar role





- Robust ability to independently troubleshoot and resolve complex technical issues

- Hands‑on experience with:

- Windows 10 and Windows 11

- Microsoft 365 administration

- Active Directory and Azure AD

- Demonstrated experience delivering IT projects in addition to support work

- Solid working knowledge of:

- Windows Server deployment, upgrades, and management

- Backup and disaster recovery solutions (including restores and troubleshooting)

- Networking fundamentals (firewalls, NAT, VLANs, Wi‑Fi)

- Security technologies such as MFA, antivirus/EDR, and UTM solutions

- Device and application deployment using Microsoft Intune or similar tools

- Strong written and verbal communication skills

- Well organised, reliable, and able to manage multiple priorities across projects and escalations

Highly regarded:

- Experience with Hyper‑V and/or VMware

- Exposure to Azure and/or AWS environments

- Scripting experience (PowerShell, Bash, or Python)

- Microsoft certifications such as AZ‑104, MD‑100, MD‑101, or MS‑500

What we offer

- A project‑focused role with meaningful technical work

- Exposure to modern Microsoft, cloud, and security technologies

- A supportive team environment with opportunities for technical growth

- A client‑facing role where professionalism and quality work are genuinely valued

Eligibility

Applicants must:

- Be currently living in Perth, Western Australia

- Hold Australian Citizenship or Permanent Residency

- Be available to attend interviews in person or via video at short notice

📌 Level 2 Support Engineer - Projects Focused (Perth)
🏢 Office Information Australia (Oia)
📍 Perth