POSITION SUMMARY

Engage hotel guests to enhance the service experience through activation of all

outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk,

Business Center, Lounge, etc.). Respond to guest requests for special

arrangements or services (e.g., transportation, reservations, dry cleaning) by

making arrangements or identifying appropriate providers. Respond to special

requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide local area knowledge to inform guests about the

property and the surrounding area amenities, including special events and local

activities. Contact appropriate individual or department (e.g., Bellperson,
Housekeeping, Food & Beverage Server) as necessary to resolve guest call,

request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete

safety training and certifications. Follow all company policies and procedures,

ensure uniform and personal appearance are clean and professional, maintain

confidentiality of proprietary information, and protect company assets. Welcome

and acknowledge all guests according to company standards, anticipate and

address guests’ service needs, assist individuals with disabilities, and thank

guests with genuine appreciation. Speak with others using clear and professional

language, prepare and review written documents accurately and completely, and

answer telephones using appropriate etiquette. Develop and maintain positive

working relationships with others, support team to reach common goals, and

listen and respond appropriately to the concerns of other employees. Comply with

quality assurance expectations and standards. Stand, sit,



or walk for an

extended period of time or for an entire work shift. Move, lift, carry, push,

pull, and place objects weighing less than or equal to 10 pounds without

assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity

employer, welcoming all and providing access to chance. We actively foster

an environment where the unique backgrounds of our associates are valued and

celebrated. Our greatest strength lies in the rich blend of culture, talent, and

experiences of our associates. We are committed to non-discrimination on any

protected basis, including disability, veteran status, or other basis protected

by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance

their well-being when they need it most while traveling, ensuring they can be

the best version of themselves. To achieve the brand mission of becoming the

preeminent wellness brand in hospitality, we need passionate and engaged

associates to bring the brand’s unique programming to life. We want our

associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and

take pride in how you maintain your well-being; you are optimistic; you are

adventurous. Be where you can do your best work, begin your purpose, belong to

an amazing global team, and become the best version of you.

📌 Lobby Ambassador (Launceston)
🏢 Marriott
📍 Launceston