Why You'll Love Working Here

Because thisisn'tjust ajob,it'sacrewyou'llbe proud to sail with. You'llturn your passion for cruising into a career, be surrounded by supportive teammates, and be genuinely celebrated for your wins. With epic travelperks, real career progression, and a culture our people rated94% Great Place to Work,you'llfeel right at home from day one.

What You'll Be Doing

As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.

- Quote, book, and invoice cruise bookings and packages with accuracy and flair
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk‐in, email, and phone enquiries
- Maximise every opportunity through upselling and cross‐selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise

You're passionate, driven, and love working toward results, especially when travel is involved.

Requirements

- Proven customer service experience with exposure to sales targets
- Previous travel or cruise experience (preferred but not essential)
- GDS experience (preferred but not essential)
- The ability to thrive in a fast‐paced environment
- Motivation, organisation, and a love of exceeding expectations

What's In It For You?





- Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
- Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
- Cruiseabout proudly scored an outstanding 94% in the Great Place to Work survey—our people genuinely love what they do and who they work with!
- Backed by Flight Centre Travel Group Australia, a certified Outstanding Place to Work (ANZ)
- Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
- Grow your career across our global network—we proudly promote from within
- Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
- Employee Assistance Program available for you and your family
- Awards nights, team celebrations, and opportunities to attend global conferences (next stop: Bangkok 2026!)
- Paid parental and volunteer leave, plus opportunities to support charities through Workplace Giving
- We're committed to protecting the oceans and the future of cruising through responsible and sustainable practices

Equal Opportunity Employer

We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.

Location and Contract

Work type: Full time

Location: Queensland

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📌 Travel Consultant (Gold Coast)
🏢 Cruiseabout
📍 Gold Coast