“Aged Care for All Under One Umbrella”

Working with Umbrella means you are part of a great and caring multicultural family.

Umbrella Multicultural Community Care Services Inc. provides services to seniors to assist them to remain living independently in their own homes. Our services focus on meeting the individual needs of culturally and linguistically diverse communities and the LGBTIQA+ community.

An exciting opportunity has become available to join our unique and growing organisation with an immediate start. We are looking for an experienced Administration Coordinator to join our Home Support Services Team based at our Ascot office.

This position is responsible for providing administrative support to the Home Support Services Team. This includes maintaining information and records for Support Workers and Clients, assisting with organising meetings and training for Support Workers, and supporting new business within the organisation.

Salary: SCHADS Level 2 with an hourly rate $36.22 to $39.53 per hour (depending on experience) plus super

Responsibilities include:

- Answer and respond to incoming telephone calls, directing enquiries to the appropriate team members across the organisation.
- Provide a high standard of customer service to clients, visitors, and stakeholders both in person and over the telephone.
- Ensure all visitors to Umbrella are appropriately signed in and comply with organisational visitor requirements.
- Provide administrative support to the Home Support Services team, including maintaining Support Worker records and preparing client files.
- Support the Home Support Services team in promoting and educating clients and stakeholders about Umbrella's services to increase awareness,



encourage participation, retain existing clients, and attract new clients.
- Provide Support Workers with up-to-date forms, personal protective equipment (PPE), and relevant information to enable the delivery of high-quality services.
- Access the My Aged Care (MAC) portal daily to review new client referrals.
- Contact potential clients to discuss their support needs and determine their interest in receiving services from Umbrella.
- Schedule appointments for Home Support Services Assessors to complete client assessments.
- Maintain quality standards and systems and actively participate in Continuous Quality Improvement (CQI) initiatives across the organisation.
- Work collaboratively and effectively as a supportive member of the Home Support Services team.

Skills

To be considered for this role, you will demonstrate your:

Essential

- Proven attention to detail and organisational skills.
- Capacity to problem solve and offer innovative solutions.
- Ability to relate to and engage a range of people and stakeholders.
- Valuable written and verbal communication skills.
- Experience in spreadsheet and word processing.
- Preparedness to work within Umbrella’s Philosophy, Values and Mission.
- Demonstrated ethical standards and values.
- Current National Police Clearance

Desirable





- Qualification in Aged Care Services or Community Services or experience in the Aged Care sector and Knowledge of the Aged Care Quality Standards
- Knowledge of diversity, access, and equity issues for CaLD and LGBTI+ seniors

Our staff enjoy:

- Option to salary package (up to $15,990 + meal/entertainment benefits per year)
- Regular Training opportunities
- Professional development / Career opportunities
- Work within a family friendly environment.
- A supportive and inclusive culture
- Employee Assistance Program (EAP)

This is an opportunity for an individual to work with a supportive management team to make a significant contribution to Umbrella’s growth.

How to apply

To apply, please visit our website: https://umbrellacommunitycare.com.au/about-us/career-opportunities/ and submit your CV along with a cover letter addressing the Essential Criteria above or hit “quick apply”.

For any enquiries, contact Jenn Simpson, HR Coordinator on (08) 9275 44***during office hours.

Closing date: Applications must be submitted by 5:00 PM (AWST) on Friday, 7 August 2026. Candidates are encouraged to apply as soon as possible as Umbrella Inc. reserves the right to withdraw the advertisement before the closing date.

Umbrella Inc. is committed to providing a workplace that is inclusive and free from discrimination. We value diversity and encourage applications from people of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law.

📌 Administrator Coordinator (Full time) (Midland)
🏢 Umbrella Multicultural Community Care Services
📍 Midland