Medical Receptionist/Administrator – Part Time (24 hrs/ week)

Our client, a highly respected general physician, is seeking an experienced Medical Receptionist/Administrator to join their specialist practice located at Mater Private Hospital, South Brisbane. This is a permanent part‐time role offering 24 hours per week.

Roster

- Monday: 08:00am – 04:00pm (or 08:30am – 04:30pm)
- Tuesday: 10:00am – 06:00pm (or 11:00am – 07:00pm)
- Thursday: 08:00am – 04:00pm (or 08:30am – 04:30pm)

Flexibility to provide additional coverage during periods of staff leave will also be required.

As part of a small, supportive and close‐knit team, you will play a pivotal role in ensuring the smooth day‐to‐day operation of the practice while delivering high‐standard service to patients, referrers and stakeholders.

Applicants should have previous experience working within a medical practice environment and possess exceptional communication, organisational and administrative skills. Experience using Genie medical software is highly regarded, but a positive attitude, willingness to learn and ability to adapt to practice‐specific processes are equally important.

This is an excellent opportunity for a professional and compassionate Medical Receptionist/Administrator who enjoys working collaboratively within a specialist practice and values providing outstanding patient care and support.

Key Duties and Responsibilities (but not limited to)

- Welcoming patients and families, providing a professional, caring and positive patient experience (typically 5–8 patients per clinic).
- Managing incoming telephone and email correspondence, responding to enquiries, requests and patient concerns promptly, and escalating matters when required.
- Preparing for and coordinating patient clinics, including scheduling and managing appointments across face‐to‐face and Telehealth settings.
- Processing patient accounts and receipting, including Medicare, DVA and Work Cover Queensland claims and payments.




- Reviewing and processing clinic correspondence and transcriptions using AI Lyrebird technology.
- Liaising with referring practitioners, specialists, allied health professionals, hospital departments and other key stakeholders.
- Maintaining accurate patient records, including scanning and filing documentation within the electronic medical record system.
- Handling general administrative and reception duties to support effective day‐to‐day operation of the practice and patient clinics.
- Working collaboratively with the Senior Medical Secretary to maintain exceptional standards of patient care, service delivery and practice administration.

Candidate Qualifications

- Minimum 12 months experience in a similar Medical Receptionist/Administrator role, ideally within a private specialist practice.
- Ability to work autonomously and collaboratively within a small team.
- Previous experience managing appointment schedules and administrative requirements of a solo specialist.
- Commitment to delivering exceptional patient care and customer service.
- Immaculate personal presentation and a professional approach at all times.
- Excellent telephone manner, compassionate, empathetic and patient‐focused demeanour.
- Outstanding communication and interpersonal skills, with ability to build positive relationships with patients, colleagues, referrers and stakeholders.
- Proactive and self‐motivated approach, supported by strong organisational, time‐management and prioritisation skills.
- Ability to effectively multitask, remain calm under pressure and adapt to changing priorities within a busy practice environment.
- High proficiency in Microsoft Word and Outlook.
- Previous experience using Genie and/or Gentu practice management software is highly regarded.

Remuneration

The practice offers a competitive remuneration package of $35.00 to $40.00 per hour plus superannuation, reflective of experience and capability.

For further information please contact Cathy Litton or Kimberley Reynolds directly on (07) 3184 6648 or 0422 888 040. All applications can be emailed directly to [email protected] or [email protected] .

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📌 Medical Receptionist/Administrator - Specialist General Physician (Brisbane)
🏢 Litton Andrews
📍 Brisbane