About the role

Richmond Health Clinic is seeking a dedicated and compassionate Hearing Client Service Officer/Medical Receptionist to join our team on a full-time basis. Based in Adelaide, this role is pivotal in delivering exceptional client service and ensuring the smooth operation of our clinic. You will be the first point of contact for our patients, providing administrative and client-facing support that directly impacts their experience and care journey. This position combines reception duties with specialized hearing client services, requiring both administrative competence and genuine care for our clients' well-being.

What you'll be doing

1. Greeting and welcoming clients in a warm, professional manner, and managing reception duties

2. Scheduling and confirming appointments for hearing assessments and related services

3. Processing client inquiries via telephone, email, and in-person with efficiency and empathy

4. Maintaining accurate and confidential client records and updating medical administration systems

5. Collecting and processing client information, including health history and consent forms

6. Assisting clients with hearing aid fitting appointments, follow-up care, and coordination

7. Processing payments, managing invoicing, and handling basic financial transactions

8. Providing information to clients about our services, hearing health education, and aftercare support

9. Liaising with clinical staff to ensure seamless client flow and care delivery

10. Maintaining a clean, organized, and welcoming reception environment

11. Managing clinic administration tasks, including filing, ordering supplies, and general office duties

What we're looking for

1. Proven experience working in a hearing service reception/administration or medical reception/administration role

2. Strong communication skills with the ability to interact professionally with diverse clients, including those with hearing difficulties

3.



Proficiency with medical/ health care administration software and general computer systems

4. Excellent organisational and time management abilities

5. A patient, empathetic approach to client interactions and problem-solving

6. Understanding of client confidentiality and compliance with healthcare privacy regulations

7. Ability to work independently and as part of a collaborative team

8. Professional telephone manner and strong written communication skills

9. A current or willingness to obtain relevant certifications in hearing care or healthcare administration.

10. Experience in hearing healthcare or audiology settings would be advantageous

What we offer

Richmond Health Clinic is committed to supporting the well-being and professional development of our staff. We offer competitive remuneration for a full-time role, opportunities for training and upskilling in hearing healthcare, and a supportive workplace culture that values compassion and excellence. You will work alongside a dedicated clinical team and have access to flexible work arrangements where possible. We prioritise staff wellbeing through a positive team workplace and clear pathways for career progression within our growing clinic.

About us

Richmond Health Clinic is a respected healthcare provider dedicated to delivering high-quality hearing health services and comprehensive medical care to the Adelaide community. Our mission is to improve our clients' quality of life through expert clinical practice, personalized care, and a commitment to accessibility. We pride ourselves on creating a welcoming environment where every client feels valued and supported. Our team is passionate about hearing health and committed to staying at the forefront of clinical excellence and patient-centered care.

If you are a friendly, organised professional with a genuine passion for supporting clients and delivering outstanding service, we would love to hear from you. Please apply now by submitting your CV and a cover letter outlining your relevant experience and why you are interested in joining Richmond Health Clinic.

📌 Hearing Client Service Officer/ Medical Receptionist (Adelaide)
🏢 Richmond Health Clinic
📍 Adelaide