Officer Sector Information Services

· Help children have the best start in life through high quality education & care.

· Improve outcomes for children and families in early education and care.

· Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life through quality education and care.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

· implement changes that benefit children birth to 13 years-of-age and their families

· monitor and promote the consistent application of the Education and Care Services National Law across all states and territories

· support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Sector Information Services Officer operates in a rapid-paced environment as the primary point of contact for ACECQA enquiries. The role is responsible for delivering high-quality customer service through the timely and accurate management of phone and email enquiries relating to the National Quality Framework, supporting a diverse range of internal and external stakeholders.

We have three full-time roles available, a 12 month fixed-term contract parental leave cover, and an additional two, six-month contracts at ACECQA Band 3/4 ($82,639- $102,446).

The key duties of the position include:

Key Accountabilities

· Deliver written and verbal responses to the agreed standards of the ACECQA Customer Service Charter.





· Provides sound advice and recommendations to resolve moderately complex enquiries within defined parameters, demonstrating an ability to explain guidelines, resources and legislation over the phone and via email to a diverse audience.

· Prioritise and manage a high volume of enquiries under limited supervision to deliver accurate information in a professional manner.

· Maintain appropriate standards of administrative requirements and record keeping, aligning with defined records management guidelines, including maintaining call records and databases to ensure record keeping systems remain accurate and up to date.

· Can build rapport and maintain both internal and external stakeholder relationships within defined parameters.

· Contribute to the review and ongoing development of internal and external resources, projects and initiatives as required.

· Other duties as required.

Eligibility

Key Selection Criteria

Essential

· Demonstrated ability to deliver high quality customer service over the phone and via email.

· Well-developed relationship building and stakeholder management skills.

· Demonstrated ability to prioritise tasks and meet personal responsibilities within established deadlines, even in high-pressure environments

· Proficient computer skills and experience with large volume data entry, database use and maintenance.

· Well-developed written and verbal communication skills including demonstrated capacity to listen, interpret

and convey information and legislation in a clear, accurate and timely manner.





· Demonstrated ability to support productive working relationships within a team and wider business groups.

Desirable

· Knowledge of the children's education and care sector in Australia and familiarity with the National Quality Framework, including the National Law and Regulations.

· Possess strong computer literacy skills and experience navigating multiple programs concurrently.

· Provide advice on procedures and requirements; and/or administer relevant records and documentation according to their requirements

Notes

How to apply

The closing date for applications is 10 August 2026 at 11.59pm.

Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.

To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to Officer Sector Information Services vacancy and click Apply for Job. The application process will require you to:

· Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description.

· Provide the details of at least two referees who have directly supervised you within the last five years of employment.

All complete applications will be acknowledged.

More information

If you have any questions about the role or recruitment process, please contact the Recruitment team at ***********@acecqa.gov.au.

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.

📌 Officer Sector Information Services (Perth)
🏢 ACECQA
📍 Perth