Location: Barton, Canberra
Contract: 12 months with potential extension
Hours: 37.5 hours per week
Rate: $53.29–$62.88 per hour, plus superannuation
Clearance: Current NV1 or higher required
Citizenship: Australian citizens only
Canberra Consulting is seeking experienced APS4 and APS5-Client Service and Administration Officers to support a Commonwealth Government department in Barton.
Two positions are available within a security-focused corporate services team. These roles will suit organised and service-oriented professionals who are comfortable managing client enquiries, processing applications, maintaining sensitive records and working within established government policies and procedures.
The Role Working as part of a collaborative team, you will provide high-quality client service and administrative support while contributing to efficient operational processes and continuous improvement.
Your responsibilities will include:
- Acting as a primary point of contact for clients by telephone, email and in person.
- Responding to enquiries and assisting with the resolution or de-escalation of client concerns.
- Providing timely and accurate advice in accordance with relevant policies, procedures and service standards.
- Receiving, reviewing and processing applications, ensuring information is complete and accurate.
- Maintaining client records and updating relevant internal systems.
- Liaising with internal and external stakeholders to commence, monitor and finalise administrative processes.
- Supporting processes involving external service providers and other government agencies.
- Processing sensitive external checks in accordance with established requirements.
- Preparing clear and accurate written documentation for delegate consideration and approval.
- Contributing to the development and maintenance of Standard Operating Procedures.
- Supporting projects relating to policy, service delivery and operational processes.
- Providing broader administrative assistance across the section as required.
About You To be successful, you will demonstrate:
- Robust organisational, problem-solving and time-management skills.
- Experience processing applications and managing administrative workflows.
- The ability to manage competing priorities and meet deadlines in a busy client service environment.
- Sound judgement and strong written and verbal communication skills.
- The ability to interpret and apply policies and procedures when responding to client enquiries.
- The ability to work effectively both independently and as part of a team.
- Initiative and a willingness to contribute to process improvements and team outcomes.
Experience in security clearance processes, knowledge of the Australian Government Protective Security Policy Framework, or a Certificate III or IV in Government would be advantageous but is not essential.
Mandatory Requirements Applicants must:
- Be an Australian citizen.
- Hold a current Australian Government Negative Vetting Level 1 security clearance or higher.
- Be available to work from the department’s Barton office, with any flexible working arrangements assessed on a case-by-case basis.
- Nominate whether they wish to be considered at the APS4 level or APS5 level.
The engagement is expected to commence in October 2026 and run for an initial 12 months, with the possibility of extension for up to a further 12 months.
- Your current security clearance level.
- Your Australian citizenship status.
- Whether you wish to be considered at the APS4 level, APS5 level, or both.
- Your availability to commence.
📌 Client Service and Administration Officer-5 (Canberra)
🏢 Canberra Consulting
📍 Canberra
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