Help Build the Gold Coast's Best Backpacker Hostel

Front Office & Operations Team Leader

Full-Time Position | Backpackers in Paradise | Surfers Paradise, Gold Coast

Be Part of an Exciting Business Transformation

Backpackers in Paradise is entering an exciting new chapter.

We're investing in major property refurbishments, implementing new technology, enhancing the guest experience, and rolling out an exciting marketing strategy to position ourselves as one of Australia's leading backpacker hostels.

We're looking for an experienced, energetic, and hands-on Front Office & Operations Team Leader to join our leadership team.

Working alongside the Hostel Manager, you'll play a key role in leading our Front Office team, supporting daily hostel operations, implementing new initiatives, and championing positive change throughout the business.

This is far more than a reception role. It's an opportunity to influence the future of Backpackers in Paradise while building your own career within a business that's committed to continuous improvement and exceptional guest experiences.

About the Role

As our Front Office & Operations Team Leader, you'll lead our Front Office team and play an integral role in the hostel's day-to-day operations.

You'll ensure every guest receives outstanding service from check-in to check-out while supporting the Hostel Manager with operational improvements, staff development, volunteer coordination, marketing initiatives and the implementation of new systems and processes.

This is a varied, hands-on leadership role where no two days are the same.

Key Responsibilities

- Lead the day-to-day operation of Reception and Front Office.

- Deliver exceptional guest service and create memorable experiences for travellers from around the world.

- Supervise, mentor, and develop reception staff and volunteers.

- Manage guest check-ins, check-outs, reservations, payments, and enquiries.





- Coordinate with Housekeeping to ensure rooms are guest-ready and communicate maintenance issues to the Hostel Manager for timely resolution.

- Support the Hostel Manager with rostering, daily operations, and continuous improvement initiatives.

- Resolve guest concerns professionally and efficiently.

- Assist with the implementation of new technology, operational improvements, and business initiatives.

- Assist in managing our social media platforms, including Instagram, Facebook, and TikTok.

- Help implement our marketing strategy by promoting guest experiences, events, and hostel activities.

- Encourage guest engagement, online reviews, and social media interaction.

- Provide support across other areas of the hostel, including the café and bar when required.

- Lead by example while fostering a positive, supportive, and energetic team culture.

About You

We're looking for someone who enjoys working in a rapid-paced hospitality environment and genuinely loves creating amazing guest experiences.

You'll ideally have:

- Previous experience working in a backpacker hostel reception environment.

- Experience using Cloudbeds is highly desirable; however, applicants with experience using other Property Management Systems (PMS) are encouraged to apply.

- Previous leadership or supervisory experience.

- Excellent customer service and communication skills.

- Strong organisational, problem-solving and time management abilities.





- Confidence leading a team while remaining hands-on in daily operations.

- An interest in social media, digital marketing, and promoting guest experiences.

- A proactive attitude with a willingness to embrace change and continuous improvement.

- Flexibility to work weekends, evenings, and public holidays.

- A genuine passion for hospitality and creating unforgettable experiences for travellers.

Essential Requirements

- Australian Citizen, Permanent Resident, or currently on a clear pathway to obtaining Permanent Residency.

- Current RSA (Responsible Service of Alcohol).

Why Join Backpackers in Paradise?

This is an exciting opportunity to join the leadership team at one of the Gold Coast's best-known backpacker hostels.

We're not simply maintaining the business; we're transforming it.

You'll work alongside the Hostel Manager and play an important role in implementing new technology, improving operations, developing our team, enhancing the guest experience, and helping bring our marketing vision to life.

We Offer

- Salary: $65,000–$72,000 + Super + Performance Incentives

- Full-time leadership position.

- Genuine opportunities for career progression.

- A supportive management team that values initiative, innovation, and new ideas.

- The opportunity to influence change rather than simply maintain the status quo.

- A fun, energetic and rewarding workplace where no two days are the same.

Join Our Journey

At Backpackers in Paradise, we believe exceptional guest experiences begin with exceptional people.

We value positivity, accountability, teamwork, innovation, and a genuine passion for hospitality. If you're excited by the opportunity to help transform one of Australia's iconic backpacker hostels while advancing your own career, we'd love to hear from you.

Apply now and help build the Gold Coast's best backpacker hostel.

📌 Front Office & Operations Team Leader (Gold Coast)
🏢 Backpackers In Paradise
📍 Gold Coast