At St Ives Retirement Living, we're creating WA's happiest retirement communities — and we're looking for an energetic, organised and customer-focused Customer Services & Administration Assistant to join our Centro Village (Jolimont) team.

This is a varied and rewarding role for someone who thrives on building positive relationships, enjoys helping people, and takes pride in keeping things running smoothly behind the scenes.

You'll be the welcoming face of the village, supporting residents, visitors, contractors and colleagues while delivering exceptional administration and reception services.

About Us

With 7 retirement villages across WA, St Ives is a trusted provider of retirement living and real estate services. Known for our supportive culture, strong leadership and genuine care for both residents and employees, we're passionate about providing exceptional service and creating communities where people genuinely love to live and work.

What You'll Be Doing

This is a hands-on role where no two days are the same. You will:

· Deliver professional reception and customer service to residents, visitors, contractors and stakeholders

· Respond to resident enquiries and requests with care, professionalism and timely follow-up

· Coordinate village communications including resident notices, mailings, meeting invitations, agendas and minutes

· Manage incoming calls, emails and mail while ensuring enquiries are directed appropriately

· Provide administrative support to the Village Manager and Assistant Village Manager

· Assist with village systems, policies, procedures and document management

· Support village catering and community events with administrative assistance

· Help maintain a safe environment by responding appropriately to emergency and first aid incidents

· Keep reception, office and common areas professional, welcoming and well organised

About You

You're a friendly and adaptable qualified who genuinely enjoys helping people and creating positive experiences. You have excellent attention to detail,



strong organisational skills and a calm, solutions-focused approach.

You'll bring:

· Experience in a customer service, administration, reception role

· Outstanding communication and interpersonal skills

· Strong administration skills with the ability to manage multiple priorities

· Intermediate to Advanced computer skills, including Microsoft Office and database/systems experience

· Excellent time management and organisational skills

· A proactive and flexible approach to work

· The ability to work independently while contributing positively to a team

· Professional judgement, discretion and the ability to maintain confidentiality

· A warm, approachable manner and a genuine commitment to customer service

· Alignment with St Ives' purpose, vision and values

Must haves:

· Previous experience in administration, reception or customer service

· Current Driver's Licence

· National Police Clearance

· Current First Aid Certificate or willingness to obtain one

Why Work at St Ives?

You’ll be joining an organisation that values your ideas, supports your growth, and offers meaningful work with real purpose.

At St Ives, we care about our team as much as we care about our residents. Here’s what you’ll enjoy:

· A supportive, friendly work environment.

· Versatile work arrangements.

· Market-competitive salary

· Professional development opportunities.

· Health and well-being perks, financial benefits, fun social events, and a recognition program!

How to apply:

Don’t miss your chance to be part of the St Ives team! Click the "Quick Apply" button now - applications close at 12 noon on Monday 17 August 2026. We may start screening early, so don’t wait - apply today!

Additional information

St Ives is an equal opportunity employer. If you need assistance or adjustments to participate in the application process, please email **@stivesgroup.com.au.

For more information on St Ives Retirement Living, please visit our website at www.stivesgroup.com.au.

Recruitment Agencies – please be advised that at this time we are not accepting agency applications. Thank you for your understanding.

📌 Customer Services & Administration Assistant (Perth)
🏢 St Ives Retirement Living
📍 Perth