Client Services and Sales Coordinator – Production Nursery

A great prospect to join a high-quality, locally owned production nursery in a client service and sales support role. We are looking for a customer-focused person who communicates well, enjoys being part of a team, and is interested in horticulture. Nursery or plant knowledge is helpful, but a willingness to learn and take ownership of customer enquiries is just as important.

About Mt William Advanced Trees Nursery

Mt William Advanced Trees Nursery is a family‑owned business with over 50 years of experience growing premium‑quality trees. Operating across two sites in the stunning Macedon Ranges, just outside Lancefield, we supply councils, landscapers, and commercial clients throughout Victoria and interstate.

We’re not aiming to be the biggest—just one of the best. Every tree is grown with care, patience, and purpose, supporting our customers and the environment, one tree at a time. We value honesty, integrity, and doing what we say we will do.

The Opportunity

This role is a key part of our Sales and Client Services Team. You will often be the first point of contact for customers, helping manage enquiries from initial contact through to confirmed orders, coordinating deliveries, and supporting clients to choose the right trees for their projects.

Whether your background is in customer service, administration, sales support, or horticulture, we will support your development. What matters most is your ability to communicate clearly, build rapport, follow through on details, and help create a positive customer experience.





This is predominantly an office-based role, so computer literacy and experience using Microsoft 365, ideally including Teams, is essential.

When the office is quiet, there may be opportunities to assist with practical nursery tasks. This gives the role variety and helps you better understand the products, customers, and day-to-day operations that support the nursery’s commercial success and long-term reputation.

Key Responsibilities

This role is a key part of our Sales and Client Services Team. You will often be the first point of contact for customers, helping manage enquiries from initial contact through to confirmed orders, coordinating deliveries, and supporting clients to choose the right trees for their projects.

Whether your background is in customer service, administration, sales support, or horticulture, we will support your development. What matters most is your ability to communicate clearly, build rapport, follow through on details, and help create a positive customer experience.

This is predominantly an office-based role, so computer literacy and experience using Microsoft 365, ideally including Teams, is essential.

When the office is quiet,



there may be opportunities to assist with practical nursery tasks. This gives the role variety and helps you better understand the products, customers, and day-to-day operations that support the nursery’s commercial success and long-term reputation.

Key Selection Criteria

- Strong communication skills and confidence engaging professional customers

- Genuine interest in horticulture, trees, or the outdoor environment

- Sales‑minded approach focused on solutions and positive outcomes

- High attention to detail with accurate order handling

- Good organisational and time‑management skills

- Experienced using Microsoft 365 systems, including Teams

- Willingness to identify process gaps and contribute to improvements

- Able to work independently and as part of a close‑knit team

- Flexible, positive, and proactive work ethic

- Experience using CRM and POS Systems desirable but not essential.

For us, culture fit matters! If you enjoy being part of a practical, down-to-earth team, are willing to learn, and take pride in contributing to quality work and long-term customer relationships, we encourage you to apply.

Business Hours – 8am -4pm Monday to Friday.

Application must include:

· Cover letter

· Up to date resume

· Suburb of residence

· Two contactable references

To apply or arrange a confidential conversation about the role, please send your resume and cover letter to:
••••@advancedtrees.com.au

Only successful candidates will be contacted.

📌 Client Services and Sales Coordinator – Production Nursery (Bendigo)
🏢 Mt William Advanced Tree Nursery
📍 Bendigo