Scheduler

Adelaide-based | Office-based role
Help us deliver person-centred care by supporting our frontline teams

VIVA Mutual is seeking a detail-oriented, proactive Scheduler to join our Support Centre. In this critical operations role, you will support our Service Coaches and self-managed support teams by ensuring services are scheduled accurately and efficiently—contributing directly to continuity of care for the people we support.

About the Role

As the Scheduler, you will:

- Manage day-to-day rostering and unallocated services within our approved scheduling framework.

- Respond to requests and ensure services are appropriately staffed using our self-managed team model.

- Work closely with Service Coaches to uphold SCHADS Award compliance, contracted hour targets, and team continuity.

- Communicate directly with support workers, clients, and internal teams to resolve issues and escalate where needed.

- Maintain inboxes, chats, and phone systems to ensure timely and high-quality responses.

- Prepare and communicate key updates to the On-Call team.

- Perform On-Call duties as may be required

- On-Call duties will be performed on an as-needed basis when required

This role is dynamic, fast-paced, and requires a balance of operational focus, strong communication, and collaboration across teams.

What We're Looking For

We're looking for someone who:

- Is a natural problem solver with strong communication skills.

- Has experience in scheduling, rostering, customer service, or similar operational roles.

- Understands (or is willing to learn) the SCHADS Award and the NDIS Practice Standards.

- Works well in a team and thrives in a self-managed, collaborative environment.

- Can build strong relationships across diverse teams.





- Is committed to person-centred care and making a real impact.

Requirements

- Previous experience in a scheduling, coordination, or administrative role (NDIS or healthcare preferred).

- A strong understanding of person-centred and strengths-based practice.

- Ability to manage documentation, risk, and compliance effectively.

- NDIS Worker Screening Check (or willingness to obtain).

- Driver's licence and access to a reliable vehicle.

- Minimum of 1-2 years of experience in scheduling, coordination, or administrative roles

- Valid Australian work rights required at time of application

- NDIS Worker Screening Check must be completed before starting employment

Why Join VIVA?

- You'll be part of a values-driven organisation built on collaboration, integrity, and real impact.

- We champion a self-managed team model—you'll have autonomy and support to do your best work.

- Work in a vibrant, people-focused team making a real difference in the community.

- Opportunities for growth and contribution across multiple service streams (NDIS & Aged Care).

VIVA Mutual Benefits

Market-competitive salary with salary packaging options
→ Up to $15,900 + $2,650 meal & entertainment

Self-managed team culture
→ Work with autonomy, respect, and genuine collaboration

Career development pathways & CPD opportunities
→ Grow your skills and shape your future

Meaningful work
→ Support people to live the life of their choosing

Tools to do your best work
→ Laptop, phone, and full support provided

Ready to take the next step in your career and be part of something meaningful?

Apply now with your resume and a short cover letter telling us why you're the right fit for VIVA Mutual.

We look forward to hearing from you!

📌 Scheduler (Rostering Officer) (Adelaide)
🏢 VIVA Mutual
📍 Adelaide