ABOUT THE OPPORTUNITY

Digital Marketer Bee is a full-service digital marketing agency based in Albury, NSW, helping ambitious small and medium businesses across regional Australia become visible, understandable, and recommendable, whether the customer on the other end is a person or an AI system. We build the websites, SEO, content, and digital authority that keep businesses findable as search shifts toward AI-mediated discovery, and we look after our clients properly while we do it.

We've just launched AI Agent Bee, our specialist division built for agentic AI. Where DMB owns external visibility, AI Agent Bee owns internal capability: teaching businesses how agentic AI works, then building the structured workflows and custom implementations that put it to work inside their team. From education through to full implementation, AI Agent Bee helps regional businesses move from curious to capable.

We're opening a dedicated presence in Wagga Wagga, and this role is how we do it. As our first CX Specialist on the ground, you'll be the face of both DMB and AI Agent Bee in that community, managing client relationships, building connections with local businesses, supporting our AI education workshops, and helping grow a new market for us from the inside out.

This is a role for someone who loves people, thrives in a room full of strangers, and gets energy from building something rather than maintaining it.

Client Experience

- Own the client relationship for your book of Wagga accounts from day one, acting as the primary voice every client hears.

- Proactively update clients before they have to ask, and follow through on every commitment without exception.

- Handle client concerns directly and with composure, bringing resolved context to the team rather than passing along unfiltered problems.

- Deliver monthly reporting conversations that make clients feel genuinely informed and valued.

- Actively listen for unspoken client needs and bring opportunities back to the team for deliberation.





Community Engagement and Lead Generation

- Represent DMB at Wagga Wagga business networking events and build genuine referral relationships with local business owners.

- Support the delivery of our Intro to Agentic AI workshops in Wagga, acting as a local host, connector, and brand presence.

- Develop and nurture a pipeline of warm referral relationships that convert into new Wagga clients over time.

- Build DMB's reputation in the Wagga business community through consistent, authentic presence - not polished sales pitches.

WHO YOU ARE

You are a confident, warm, self-directed young professional who is serious about building a career and a network in Wagga. You are not waiting for permission to get in a room and introduce yourself. You are genuinely curious about people, comfortable with ambiguity, and driven by relationships, not just tasks.

- You are already embedded in, or eager to embed yourself in, the Wagga business community.

- You communicate with warmth and professionalism across every channel: written, verbal, and face-to-face.

- You follow through on what you say, every time, without needing to be chased.

- You handle difficult conversations with composure and bring solutions, not problems.

- You are genuinely curious about AI, technology, and what it means for regional businesses.

- You work independently and manage your own time without needing daily supervision.

- You are proactive rather than reactive, and you read a room well.

WHAT YOU DO NOT NEED

You do not need a background in digital marketing to apply. We will teach you what you need to know about our services.



What we cannot teach is the instinct to pick up the phone, the discipline to follow through, and the genuine interest in people that makes a great CX Specialist. If you have those things, the rest is trainable.

OUR FOUR VALUES

Every person at DMB is measured against the same four values. This role is no different.

Accountability: Saying you will do something and doing it is a sign of respect to the people around you.

Growth: We are constantly learning, testing, and refining, and we expect the same from every team member.

Integrity: Humble over proud, confident over cocky, team-oriented over confrontational, and honest, always.

Creativity: Proactive rather than reactive, independent rather than dependent, exceptional rather than ordinary.

HOW YOU WILL WORK

- Based in Wagga Wagga, with occasional travel to our Albury office for team connection and onboarding.

- Reporting to the DMB CX Manager, with full team support via Slack and regular check-ins.

- Tools include Asana, Slack, and Claude AI, which the whole team uses as a standard work tool.

- You will attend Wagga Wagga networking events as part of your role, during and outside standard hours where relevant.

WHAT WE OFFER

- A competitive base salary plus performance incentives tied to client retention and lead referrals.

- A part time permanent role with genuine career progression as DMB grows its Wagga presence.

- The chance to build something new rather than inherit something finished.

- A team that takes AI seriously and invests in learning, with direct access to tools and training.

- Real autonomy and genuine ownership of your market from day one.

HOW TO APPLY

Send your application to ••••@digitalmarketerbee.com.au with the subject line: CX Specialist Wagga.

We want a short cover letter that tells us who you are in Wagga, what draws you to a role built around relationships, and one example of a time you went beyond what was expected to look after someone.

📌 Client Experience Specialist (Wagga Wagga)
🏢 Digital Marketer Bee
📍 Wagga Wagga