Customer Service Team Leader – Join a Leading Australian Machinery Company
Location: Welshpool, WA
Full Time

About Us
Crommelins Machinery is a proudly Australian-owned business supplying high-quality, innovative equipment to hire, construction, agricultural, and DIY markets for over 60 years. Based in Welshpool, we're known for our commitment to reliability, excellent customer service, and a great team culture.

The Opportunity
We are seeking a motivated Customer Service Team Leader to join our agile operations team. This is a hands-on role with variety – ideal for a quick learner who enjoys critical thinking and decision making, has a good work ethic, and thrives in a fast-paced environment.

Key Responsibilities

- Lead the customer service and provides sales team support on pricing, stock availability and customer analysis.

- Provide back up for customer service team during peak periods of inbound calls.

- Manage price increases including customer approval and system update.

- Provide monthly reports on customer/ product sales and identify trends and opportunities.





- Provide reports to the CEO and leadership team on key metrics.

- Manage escalated customer relations and warranties.

- Monitor products margins and investigate where required.

- Assist in the launch of new products and services

- Local procurement, part maintenance and purchasing.

About You

- Full working rights in Australia (Mandatory)

- Strong attention to detail and pride in your work

- A positive attitude and team-first mentality

- Microsoft Office literate (Excel Mandatory)

- Intermediate Hubspot experience (Mandatory)

- Experience in equipment, components and machinery industry preferred

- Adaptable and versatile to situations

- Ability to lead and decision make

- Minimum 3-5 years of customer service management experience required

Why Join Us?
✅ Full time, stable work with a well-established business
✅ Supportive team culture and friendly work environment
✅ Uniforms provided
✅ Free onsite parking

📌 Customer Service Team Leader (Midland)
🏢 Crommelins Machinery
📍 Midland