We are a rapidly growing organisation seeking a motivated and experienced Collections Officer to join our Perth team. You will manage telephone-based collections, recover outstanding debts, and deliver excellent client service while meeting agreed KPIs. This role offers transparent progression opportunities within a dynamic, supportive workplace.
Key responsibilities include proactive outbound calling, negotiating payment outcomes, maintaining accurate records, ensuring regulatory compliance and building strong client relationships. We want someone energetic, solution-focused and results driven who can hit targets and contribute to continuous improvement.
To apply, submit your resume and a short cover letter highlighting relevant debt collection experience and examples of meeting targets.
Core Responsibilities
- Conduct high-volume telephone collections to recover outstanding debts.
- Negotiate payment plans and settlements to achieve optimal outcomes.
- Record all client interactions and payment arrangements accurately in the CRM.
- Meet and exceed agreed Key Performance Indicators.
- Maintain compliance with relevant debt collection and privacy regulations.
- Provide professional, timely service that enhances client relationships.
- Escalate complex accounts and contribute to process improvement initiatives.
Desired Selection Criteria
- Proven experience in debt collections, preferably telephone collections.
- Demonstrated track record of meeting or exceeding targets and KPIs.
- Strong negotiation and persuasive communication skills.
- Energetic, positive attitude and ability to work under pressure.
- Quick learner with the ability to adapt to processes and systems.
- Solid organisational, time-management and decision-making abilities.
- High level of integrity and knowledge of regulatory requirements.
- Making sound recommendations to the client.
- Understanding of the lower court legal processes.
Why join Cloud:
· Above Award Wages
· Monthly Bonus
· Monthly RDO
📌 Collections Officer (Perth)
🏢 Cloud Payment Group
📍 Perth
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.