Managed IT Pty Ltd in Perth is seeking a client-facing Tier 2 Support Specialist to work on-site with metropolitan clients, primarily in qualified services and regulated sectors. You will escalate from Tier 1, resolve complex incidents, and act as a trusted extension of each client's own team.
You will maintain relationships, manage expectations, and contribute to service improvements while aligning with SLAs. A strong technical background with AD, M365, and ITIL practices is essential.
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📌 Client-Facing Tier 2 IT Support Specialist (Perth MSP) (Australia)
🏢 Managed IT
📍 Australia
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