Are you an experienced travel operations professional ready to step into a leadership role within the tourism space? This is an exciting opportunity to join a well-established, specialist travel business delivering exceptional, tailor-made travel experiences to international visitors.

This role is based in Sydney CBD and offers a hands-on opportunity to lead operations, drive service excellence, and play a key role in shaping seamless end-to-end travel experiences.

About the Role:

- Leading and mentoring a high-performing operations team across FIT, Groups, and remote team members
- Overseeing end-to-end travel operations, including booking processes, itinerary management, and tour coordination
- Managing relationships with Australian and international suppliers, including accommodation, transport, and touring partners
- Handling escalations and resolving operational issues quickly and effectively
- Monitoring workflow and ensuring deadlines and service standards are consistently met
- Collaborating closely with Sales, Product, and Account teams to improve efficiency and enhance the customer journey
- Reviewing operational performance and identifying process improvements
- Ensuring accuracy, compliance, and attention to detail across all documentation and systems

About You:

- Proven experience in travel operations, inbound tourism,



or tour coordination (Australia experience highly regarded)
- Strong leadership skills with experience managing teams in a dynamic environment
- Confidence working with travel booking systems (Tourplan experience highly advantageous)
- Excellent organisation, time management, and problem-solving abilities
- Strong communication skills with the ability to manage internal and external stakeholders
- A customer-first mindset with a focus on delivering high-quality travel experiences
- Experience working collaboratively across departments such as Sales, Product, and Operations
- Knowledge of supplier management, contracts, and travel industry processes

What's on Offer

- Outstanding Salary $110,000 - $120,000 + Super
- Monday to Friday
- Office-based role in Sydney CBD
- Opportunity to lead a diverse, global-facing operations team
- Work within a specialist travel environment with strong industry reputation
- Career development and long-term growth opportunities
- Supportive, collaborative team culture
- Familiarisation travel opportunities

Ready for your next step?

If you're passionate about travel operations and ready to take on a leadership role where no two days are the same, we'd love to hear from you.

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📌 Operations Manager - Travel (Australia)
🏢 Travel Trade Recruitment
📍 Australia