About the role

The Hardware Store is seeking a Customer Service - Hardware Store & Timber Sales professional to join our team in Leichhardt, NSW. This is a full-time position offering an exciting opportunity to deliver exceptional customer service in a dynamic Trade environment. You will be the face of our hardware store, assisting customers with product knowledge, providing expert advice on timber and hardware solutions, and ensuring a seamless experience. This role is essential to our store's success and directly contributes to building strong customer relationships and driving sales growth.

Key responsibilities

- Provide knowledgeable and friendly customer service to all store visitors, assisting with product selection and purchase decisions

- Deliver expert advice on timber specifications, hardware products, and their appropriate applications

- Process customer transactions accurately using point-of-sale systems

- Maintain store displays, shelving, and product organisation to ensure an inviting shopping environment

- Receive, check, and stock incoming inventory in a timely and efficient manner

- Demonstrate products to customers and explain features, benefits, and pricing

- Handle customer enquiries, complaints, and returns in a professional and constructive manner

- Maintain knowledge of current promotions, stock levels, and pricing information

- Contribute to a positive and collaborative team environment

- Comply with all health and safety regulations and store policies

What we're looking for

- Previous experience in a Trade environment, ideally within hardware, timber, or building supplies

- Strong product knowledge or demonstrated ability to quickly learn technical information about hardware and timber products

- Excellent customer service skills with a genuine passion for helping customers

- Sound numeracy skills and proficiency with point-of-sale systems

- Physical capability to handle and move heavy items, including timber and building materials





- Ability to work independently and as part of a team

- Strong organisational and time management skills

- Reliability and punctuality

- A flexible approach to working hours, including potential weekend availability

- Preferred: Experience in timber sales, knowledge of building regulations, or relevant retail qualifications

What we offer

At The Hardware Store, we value our employees and are committed to creating a supportive workplace. We offer:

- Competitive hourly rates and the opportunity for growth within the company

- A collaborative team environment with experienced colleagues who are willing to support your development

- Comprehensive product training to enhance your knowledge and expertise

- Employee discounts on our full range of hardware and timber products

- A safe and inclusive workplace where your contributions are recognised and valued

- Flexible scheduling options where possible to support work-life balance

- Ongoing opportunities for career development and advancement into supervisory or management roles

About us

The Hardware Store is a leading independent hardware and timber supplier committed to providing quality products and exceptional customer service to the Leichhardt community and surrounding areas. With a solid reputation built on reliability, expertise, and customer focus, we serve both DIY enthusiasts and trade professionals. Our team is dedicated to delivering outstanding service and expert advice, and we foster a culture of continuous improvement and employee development. We take pride in supporting our local community and maintaining the highest standards of product quality and customer care.

Apply now

If you are an enthusiastic and customer-focused individual ready to make a positive impact in our Leichhardt store, we would love to hear from you. Please submit your CV and a cover letter outlining your retail experience and interest in this role. Join The Hardware Store team and become part of a company that values dedication, expertise, and excellent customer service.

📌 Customer Service - Hardware Store & Timber Sales (Leichhardt)
🏢 Newbase
📍 Leichhardt