About us

Ameya Care Support Services is a dedicated provider of disability support services, committed to delivering compassionate, person-centred care to our clients across Queensland. We pride ourselves on maintaining the highest standards of quality and compliance whilst fostering a culture of continuous improvement and excellence. Our mission is to ensure that every individual we support receives dignified, respectful care that enhances their quality of life.

About the role

We are seeking a Quality and Compliance Officer to join Ameya Care Support Services on a contract basis as maternity cover. This is a full-time position based in Cairns, QLD, offering an excellent opportunity to make a meaningful impact in the disability support sector.

In this strategic role, you will be responsible for ensuring that Ameya Care Support Services maintains compliance with all relevant regulations, standards and legislative requirements. You will play a crucial part in developing, implementing and monitoring quality assurance frameworks that safeguard the wellbeing of our clients and uphold our commitment to excellence. This position is integral to our operations, supporting management and staff across all service areas to deliver secure, high-quality care.

Key responsibilities

- Develop, implement and monitor quality assurance policies, procedures and frameworks in accordance with relevant legislation and industry standards

- Conduct regular audits and compliance reviews across all service areas to identify areas for improvement and ensure adherence to established standards





- Prepare and maintain comprehensive NDIS compliance documentation, including records, reports and evidence to support regulatory submissions and assessments

- Provide training, guidance and support to staff on compliance requirements, quality standards and best practice in service delivery

- Monitor and analyse quality metrics, producing regular reports and recommendations to management

- Ensure our services are person-centred, promoting the rights, dignity and autonomy of all clients we support

- Assist in the development of continuous improvement initiatives and contribute to strategic planning efforts

What we're looking for

- Proven experience working in quality assurance and/or compliance roles, ideally within aged care, disability services or community services sectors

- Sound knowledge of relevant legislation and standards including the Disability Care National Quality Standards Framework, or equivalent regulatory frameworks

- Strong understanding of risk management, audit processes and quality improvement methodologies

- Excellent written and verbal communication skills with the ability to present information clearly to diverse audiences

- Demonstrated ability to investigate complaints and incidents professionally and objectively





- Strong organisational skills and attention to detail with the ability to manage multiple priorities and meet deadlines

- Proficiency with Microsoft Office applications and experience with compliance management systems or databases

- A compassionate, person-centred approach to quality and compliance work

- Certificate IV or Diploma level qualification in Aged Care, Disability Support, Quality Management or related field (or equivalent experience)

- Relevant professional certifications or memberships in quality or compliance disciplines would be advantageous

What we offer

At Ameya Care Support Services, we value our people and are committed to providing a supportive, inclusive work environment. We offer:

- Competitive contract remuneration reflecting the specialist nature of this role

- Access to ongoing professional development and training opportunities to support your career growth

- A collaborative, supportive team environment where your contributions are valued and recognised

- The opportunity to make a tangible difference in the lives of vulnerable people in our community

- Flexible working arrangements where possible to support work-life balance

- A commitment to promoting health, safety and wellbeing for all employees

Apply now

If you are an experienced quality and compliance professional looking for a rewarding contract opportunity in disability support, we would like to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and the contact details of two professional referees.

📌 Quality and Compliance Officer (maternity cover) (Cairns)
🏢 Ameya Care Support Services
📍 Cairns