Join Pioneer Credit as a Business Services Coordinator, supporting the day-to-day administrative operations of the business. This is a hands-on role suited to someone who enjoys working through tasks, staying organised, and ensuring things run smoothly.

About the role

Reporting to the Business Services Manager, you will provide administrative and coordination support across a range of activities. The focus of the role is on accurate task completion, maintaining records and documentation, and ensuring requests are actioned in a timely manner.

You will also contribute to improving how we work, identifying prospects to streamline tasks and enhance efficiency across the function.

Key responsibilities
Manage incoming requests (e.g. shared inboxes), prioritising and completing tasks within agreed timeframes
Prepare and maintain customer, partner and account documentation in line with business and compliance requirements
Support referrals and documentation to external service providers, ensuring information is complete and recorded
Perform information checks and identify discrepancies, escalating for resolution
Communicate with internal stakeholders and external partners,



following up outstanding items
Maintain accurate records and documentation
Escalate issues, risks or delays as they arise
Identify opportunities to improve processes and support continuous improvement initiatives
Provide general administrative support.

About you
Strong attention to detail with an organised, accountable approach
Ability to manage workload and meet deadlines
Experience in an administrative or coordination role
Comfortable working across multiple systems and digital tools
Clear, skilled written and verbal communication skills
Ability to identify inefficiencies and contribute to improving processes
Basic to intermediate Excel skills (e.g. sorting, filtering, validation checks)
Experience in financial services or another regulated environment is advantageous

Why Pioneer?

At Pioneer, we’re focused on delivering better outcomes for our customers while continuously improving how we operate. You’ll be part of a team-oriented, supportive setting where your ideas are valued and your contribution makes a difference.

📌 Business Services Coordinator Perth (Australia)
🏢 Pioneer Credit
📍 Australia