We're looking for a hands-on Front of House Supervisor to lead the daily operations across our retail shop, café and guest services areas. This is an active, on-the-floor role where you'll work alongside your team, support guests directly, and keep all front of house areas running smoothly.

This is a permanent part time position working alternate weekends, with availability required across all school holiday periods – our busiest and most rewarding times of year. For the right person, a pathway to a full time role is available.

Key Responsibilities
Lead and supervise staff across retail, café and guest services
Work hands-on across all areas – serving guests, operating registers, and supporting the team during busy periods
Deliver a warm, welcoming experience for every visitor
Manage admissions, ticketing, memberships and guest enquiries
Oversee café service, food handling and presentation standards
Maintain retail displays, stock levels and merchandising
Handle cash,



EFTPOS and end-of-day reconciliation
Coordinate breaks, section allocations and daily team tasks
Ensure compliance with food safety, WHS and venue procedures
Open and/or close front of house areas

About You
Proven leadership or supervisory experience in retail, hospitality or guest services
A genuine, hands-on leader who enjoys being on the floor with the team
Available to work alternate weekends
Available across all school holiday periods
Excellent customer service and communication skills
Calm, organised and confident managing multiple areas during peak times
Comfortable with POS systems, cash handling and reconciliation
Current RSA and Food Handling certificate (or willingness to obtain)
A love of animals and creating excellent family experiences is a bonus!

📌 Front Of House Supervisor Hobart (Australia)
🏢 Hobart Zoo and Aquarium
📍 Australia