Provide technical support to customers and technicians
Troubleshoot installation and servicing enquirie
Coordinate warranty claims and service requests
HVAC Technical Support Specialist | Perth
Take Your Trade Experience Off the Tools
After years working in HVAC, you've built technical knowledge that can't be taught. Now it's time to use those skills in a role that's easier on the body while keeping you close to the industry you know.
We're partnering with a globally recognised HVAC manufacturer looking for an experienced technician to join their Technical Support team. This is an ideal opportunity for someone who enjoys solving problems, helping customers and wants a long-term office-based career.
The Opportunity
Working alongside an experienced technical team, you'll provide product advice and technical support to contractors, installers and internal staff. Every day is different, with a mix of troubleshooting, service coordination and customer support.
No previous office experience is required. If you're comfortable using computers, communicate well and have strong HVAC knowledge,
we'll support you as you transition into the role.
Responsibilities
Provide technical support to customers and technicians
Troubleshoot installation and servicing enquiries
Coordinate warranty claims and service requests
Process product returns
Prepare service documentation
Support technical training resources
Work closely with internal departments
About You
Qualified HVAC/Refrigeration Technician
Solid fault-finding ability
Excellent communication skills
Customer-focused attitude
Basic computer skills
Organised and able to prioritise workloads
Why You'll Love It
Monday-Friday office role
Hybrid working after probation
Full training provided
Career progression opportunities
Global HVAC leader
Supportive team culture
Long-term stability
Interviews are taking place immediately, so don't miss this prospect. Apply Now
Please note that successful applicants will be required to complete a medical assessment and police check prior to commencing employment