Bella's Wonderland is looking for an experienced and organised Lead Receptionist to join our dynamic team. This role is perfect for someone who thrives in a quick-paced workplace, enjoys working with families and children, and has strong administrative and customer service skills.

About the Role

As the first point of contact for our guests, you will play a key role in delivering exceptional customer service while managing daily reception and administrative tasks, communicating between customers and different departments.

Key Responsibilities
Welcoming and assisting customers in person, over the phone, and via email
Managing bookings, enquiries, and customer & staff communications
Handling reception operations and daily administrative tasks
Assisting with party bookings and event coordination, communicating between staff and different departments for customer requests and bookings
Supporting management with general administration
Assisting with social media and customer communications when required

Essential Requirements




Previous administration and reception experience (minimum 1 year preferred)
Strong organisational and multitasking skills
Excellent communication and customer service abilities
High attention to detail and problem-solving skills
Confidence using excel / Google sheets for data entry and reporting
Experience using Canva to create professional promotional materials
Ability to work independently and as part of a team

Desirable Skills
Experience using Google Workspace (Google Docs, Sheets, Drive, Forms, etc.)
Experience in admin, entertainment, childcare, or family-focused businesses
Social media content creation experience

What We Offer
Supportive and fun team environment
Chance to grow with a family-focused business
Staff discounts and benefits
Varied and rewarding role with no two days the same

To apply, please send your resume along with a brief cover letter outlining your relevant experience.

Pay: From $28.00 per hour

Work Location: In person

📌 Lead Receptionist Gold Coast (Australia)
🏢 Bella's Wonderland
📍 Australia