SA Heart is one of Australia’s largest private Cardiology practices providing expert care to all of our patients.

Established for over 40 years, SA Heart is a South Australian owned practice with 30 Cardiologists offering a comprehensive range of Cardiac services.

What SA Heart Can Offer You:
Working in an workplace that makes a difference to the lives of patients.
Supportive team culture.
Competitive remuneration.
Professional, stylish, modern and comfortable uniforms supplied.
Employee Assistance Program.
Purchased Leave, and
Annual Flu Vaccination provided.

The Opportunity:

This is a hands-on leadership role where you’ll lead a team of Call Centre Operators within a fast-paced, high-volume environment. As part of a broader leadership group, you’ll be responsible for driving team performance, enhancing customer experiences, and leading through ongoing change and transformation.

Key responsibilities include:
Leading, coaching, and developing a high-performing call centre team.
Driving performance against KPIs and service delivery targets.
Using data and insights to identify trends and implement improvements.
Supporting your team through change, including evolving technology and processes.




Creating a positive, engaging, and team-oriented team culture.
Working closely with internal stakeholders to deliver on strategic objectives.

Why Apply?
Join a highly respected, South Australian based medical practice.
Market-competitive salary.
Full time / Permanent opportunity.
Conveniently located at Ashford.
Supportive leadership team and solid organisational values.

About You:
You are a confident and adaptable leader who thrives in dynamic environments and brings a strong background in call centre operations.
Proven leadership experience within a call centre (essential).
Strong coaching and people development capability.
Ability to analyse performance data and drive continuous improvement.
Excellent communication and stakeholder engagement skills.
Experience leading teams through change in quick-paced environments.
Ideally experienced in a medical environment.

Applications should be directed to Kate Curnow, Practice Manager and include a cover letter and CV.

Please only apply via the Seek "Apply" button.

Only shortlisted applicants will be contacted.

📌 Call Centre Team Leader Adelaide
🏢 SA Heart
📍 Adelaide