Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system

This is a full time position with a base salary of circa $80-90k, plus super.

Your tasks will include:-
Maintaining ICT knowledge base with system documentation, procedures and help sheets
Proactively monitor system security patches and malware updates to ensure currency and correct deployment
Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
Analysing backup issues and report findings to ICT Manager
Undertaking some web or system development as required
Regularly backup and manage the client Internet sites,



ensuring security patches for modules are tested on the test site prior to updating the live site
Producing and running system and network monitoring reports and utilities
Accurately administrating and managing the Helpdesk system and processes
Providing client support to users and ensuring that user’s requests are understood, properly documented and prioritised
Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimise client response times

Job Types: Full time, Permanent

Pay: $80,000.00 – $90,000.00 per year

Schedule:
8 hour shift

Supplementary Pay:
Commission

Work Location: In person

📌 Ict Customer Support Officer Surry Hills (Australia)
🏢 Direct It
📍 Australia