Excellent rates apply, including superannuation
Full time and casual positions available

We are Australia’s leading supplier and manager of airport baggage and trolley services, with established operations across major airports and travel hubs. In addition to trolley services, Smarte Carte also operates sleeping pods, massage chairs, baggage storage, lockers and luggage retail services in Airports across Australia.

We are currently seeking Customer Service Representatives (Trolley Collection) to support our Melbourne Airport operations. These roles are focused on the safe collection and redistribution of luggage trolleys throughout the airport terminals.

Key responsibilities

With training, you will be responsible for:
Collecting and returning luggage trolleys in accordance with Safe Work Procedures (SWPs) and Secure Work Method Statements (SWMS)
Safely pushing and manoeuvring multiple trolleys
Walking and standing for extended periods (up to 8 hours per shift)
Maintaining safe work practices to ensure safety of self, colleagues,



passengers and airport stakeholders
Providing courteous and professional interactions with passengers and airport staff
Working reliably, independently and as part of a team

About you

To be successful in this role you will:
Be eligible to obtain and maintain an Australian Security Identification Card (ASIC) for airport access
Hold a current Australian Driver Licence
Be available for night shifts, including weekdays and weekends
Be flexible with shift changes and additional hours (casual roles)
Work effectively in a team environment and also autonomously
Be physically capable of manual handling tasks in a fast-paced setting

Job details
Job type: Full-time and Casual
Pay: $25.00 – $60.00 per hour
Work authorisation: Australia (required)
Work location: In person Melbourne Airport

Pay: $25.00 – $60.00 per hour

Work Location: In person

📌 Customer Service Representative Trolley Collection Melbourne (Australia)
🏢 Smarte Carte Australia
📍 Australia