Temp to Perm Prospect
Respond to customer enquiries
Previous experience in customer service, internal sales, or a similar role
Customer Service & Sales Officer - Mackay, QLD
Our client is seeking a motivated and proactive Customer Service & Sales Officer to join their team based in Mackay. This is an excellent opportunity for someone with a robust background in customer service or sales who enjoys building relationships, identifying opportunities, and delivering outstanding service in a fast-paced environment.
About the Role
As a Customer Service & Sales Officer, you'll be the first point of contact for customers, managing enquiries, processing orders, and providing product information while identifying opportunities to grow existing accounts. Working closely with the operations team, you'll ensure customers receive a seamless experience from enquiry through to delivery.
Key Responsibilities
Respond to customer enquiries via phone, email, and face-to-face
Process customer orders, quotations, invoices, and delivery documentation
Build and maintain strong relationships with new and existing customers
Identify sales opportunities and promote relevant products and services
Proactively follow up customer enquiries and quotations
Coordinate with the warehouse and delivery teams to ensure on-time fulfilment
Resolve customer issues professionally and efficiently
Maintain accurate customer records and data entry
Provide administrative support to the wider team as required
Skills & Experience
Previous experience in customer service, internal sales, or a similar role
Robust communication and relationship-building skills
A proactive approach with the confidence to identify sales opportunities
Excellent organisational skills and attention to detail
Experience using Microsoft Office (Word, Excel, Outlook)
Strong computer and data entry skills
Current Driver's Licence (preferred)
A positive attitude and willingness to learn
What's on Offer
Monday to Friday role with consistent hours
Supportive and collaborative team environment
Ongoing training and development
Immediate start available
If you're a proactive customer service professional with a passion for sales and building strong client relationships, we'd love to hear from you. Apply now with your updated resume to be considered for this exciting opportunity.