Are you a customer service qualified who wants to work on the cutting edge of entertainment? If so, you can help take our world leading entertainment experience to the next level by joining our current team based in . Zero Latency’s Free Roam Virtual Reality experiences are world leading, with centres all across the globe. Come and be part of this journey and help build the next generation of social interactive entertainment.
ABOUT ZERO LATENCY
Zero Latency is the global leader in free-roam, multiplayer, virtual reality gaming. With over 100 venues worldwide and counting, Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet.
YOUR ROLE
We are looking for Game Masters who can guide customers through Zero Latency’s world leading experience with outstanding energy and professionalism.
You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.
Primary responsibilities
Customer greeting, check-in, suit-up and suit-down
Presenting the player safety briefing
Managing in-game sessions and ensuring player safety
Identifying, troubleshooting, and recording technical issues
Maintenance of Virtual Reality equipment
Supporting site team leaders
Selling merchandise
Opening and closing the venue
WHO YOU ARE
1+ years of customer experience in the entertainment/hospitality industry
Ability to manage excited customers
Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged
Strong and engaging oral presentation skills
Experience working in small and large teams
Experience achieving individual and team KPIs
A passion for VR, gaming and technology
Available weeknights and weekends
You must be reliable, punctual and well-presented with the ability to prioritise tasks. To succeed in this role, you must be able to work in a team.
Pay: $24.95 – $39.42 per hour
Benefits:
Employee discount
Work Location: In person
📌 Game Master Southport
🏢 Zero Latency Gold Coast
📍 Southport
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