CXG is expanding, and we're currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty , luxury watch , and fine jewellery sectors.

Who We Are

Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world's most iconic premium and luxury brands . With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.

What You Will Be Doing

As a CX Trainer, you will be part of a high-energy, cooperative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.

Key Responsibilities
Understand client learning needs and tailor training to drive impact and relevance
Collaborate with Project Managers to define training goals, schedules, and session formats
Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
Create agile, interactive environments through storytelling, gamification, and real scenarios
Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling




Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
Offer actionable feedback and support post-training to reinforce learning

Requirements

What You Will Bring
Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
Expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling
Proven ability to develop or localize training materials based on cultural and regional context
Excellent communication skills in English; ability to speak additional languages is a plus
Content creation skills (PowerPoint, digital learning tools) are a robust advantage

If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.
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📌 Cx Trainer Freelance Australia Melbourne
🏢 CXG
📍 Melbourne