Are you an experienced people leader with a passion for operational excellence and outstanding customer service? We're seeking a Patient Access Team Leader to oversee a busy patient administration function within a leading healthcare organisation.

Reporting to senior leadership, you will lead the Patient Access team and oversee the day-to-day operations of a busy administration function. You'll be responsible for ensuring patients receive an exceptional experience while driving operational performance, continuous improvement, and effective stakeholder engagement.

Key Responsibilities

Are you an experienced people leader with a passion for operational excellence and outstanding customer service? We're seeking a Patient Access Team Leader to oversee a busy patient administration function within a leading healthcare organisation.

Reporting to senior leadership, you will lead the Patient Access team and oversee the day-to-day operations of a busy administration function. You'll be responsible for ensuring patients receive an exceptional experience while driving operational performance, continuous improvement, and effective stakeholder engagement.
Lead,



mentor and develop a high-performing patient administration team
Manage recruitment, onboarding, rostering, performance, coaching and staff development
Oversee appointment scheduling, patient waitlists and recall processes to maximise service delivery
Manage patient enquiries, complaints and escalations with professionalism and care
Monitor operational and financial performance, including reporting, budgets and key performance indicators

You will bring:
Demonstrated experience leading administration or patient services teams within healthcare
Robust people leadership and coaching skills
Experience managing patient appointments, waitlists and customer service functions
Excellent communication and stakeholder engagement abilities
Robust organisational skills with the ability to manage competing priorities
Experience analysing performance metrics and implementing service improvements
Financial administration or budget management experience will be highly regarded
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📌 Patient Administration Team Leader Melbourne
🏢 Talent
📍 Melbourne