What you’ll do
Manage bookings and service workflow planning.
Ensure quality checks are consistent and issues are caught early.
Keep customers updated with clear, honest communication.
Coordinate parts, timelines, and handovers with the workshop team.
Drive continuous improvement in service operations.

What you’ll do
Manage bookings and service workflow planning.
Ensure quality checks are consistent and issues are caught early.
Keep customers updated with clear, honest communication.
Coordinate parts, timelines, and handovers with the workshop team.
Drive continuous improvement in service operations.

What we’re looking for
Strong automotive service operations experience.
Excellent communication and customer handling.
Process discipline and ability to coordinate multiple stakeholders.

Nice to have
Leadership experience in a workshop setting.
Experience with imports or enthusiast vehicles.

Hiring Process
Phone screen

Discuss operations experience and approach.
In office interview

Walk through planning and customer communication scenarios.
Offer

Rapid decision for a strong fit.
J-18808-Ljbffr

📌 Service Manager Workshop & Customer Experience City Of Darebin
🏢 IKIGAI Motors AU
📍 City of Darebin