We are seeking an experienced Customer Service Officer with a robust background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities
Manage a high volume of inbound customer calls
Provide accurate information and timely resolution to enquiries
Navigate multiple systems while maintaining call quality and accuracy
Record and update customer information
Escalate complex matters where required
Deliver a consistently high level of customer service

About You




Previous contact centre experience is essential
Demonstrated experience handling high-volume inbound calls
Robust communication and active listening skills
Ability to build rapport and manage challenging conversations
High attention to detail and data entry accuracy
Comfortable working in a fast-paced environment
Strong problem-solving skills and ability to follow processes

What's On Offer
Prospect to work with a leading organisation in its field
Supportive and team-oriented team environment
Comprehensive training provided
Competitivesalary package
J-18808-Ljbffr

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