Job Description

As a Customer Service Representative within our Customer Care team, you'll be the trusted point of contact for our customers, delivering an outstanding service experience while building strong relationships over the phone and through email. This role is ideal for someone who enjoys being busy, thrives in a rapid-paced environment, and takes pride in providing solutions and support to customers. You will manage inbound enquiries and proactively engage with customers to support them with:
Product enquiries and recommendations
Order processing, returns and quotations
Promotions, recent products and special offers
Customer account enquiries
General administration and customer follow-up
Identifying opportunities to add value through solutions-focused conversations

Through your interactions, you'll help strengthen customer relationships, contribute to sales growth, and ensure our customers receive the exceptional support they expect.

About the Candidate

Join a well-respected dental supplies business where customer care truly matters. This is a fantastic opportunity for a motivated self-starter who enjoys helping others and wants to be part of a friendly, passionate team that genuinely enjoys coming to work. What you do here matters.



You'll be supporting dental professionals who, in turn, care for their patients every day., Customer-focused and relationship-driven
Highly motivated and eager to learn
Positive, enthusiastic, and solutions-oriented
Reliable, accountable, and professional
Organised with excellent attention to detail
Comfortable working in a team environment
Confident communicating over the phone and via email

Skills & Experience
Previous customer service experience in a phone-based or customer-facing workplace
Strong communication and interpersonal skills
Ability to build rapport and develop long-term customer relationships
Good computer literacy, including Microsoft OfficeStrong organisational and administration skills
Ability to multitask and prioritise effectively
Experience working to goals, service standards, or KPIs will be highly regarded

About You

You're someone who brings energy, enthusiasm, and a genuine desire to help others. You enjoy learning, embrace current challenges, and take pride in delivering exceptional service every day. Most importantly, you're a team player who values relationships, works hard, and contributes positively to those around you.
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📌 Customer Service Representative 9 Month Contract Townsville
🏢 Uworkin
📍 Townsville