Idea 11 is looking for a Senior Systems Engineer with strong networking and firewall management skills to join our Managed Services team.
This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building their expertise across networks, security and infrastructure.
You’ll operate as a key technical escalation point, specialising in networks and firewalls, working closely with senior engineers to resolve complex issues and deliver high-quality outcomes.
What You’ll Be Doing
Resolving issues relating to networks, firewalls and platform issues
Owning tickets through to resolution while maintaining solid customer communication
Participating in incident investigations and root cause analysis
Performing scheduled maintenance and proactive system improvements
Working directly with customers on technical issues and escalations
Contributing to projects, migrations, and platform improvements
Maintaining technical documentation and knowledge base articles
Assisting with technical reviews and operational improvement initiatives
Firewalls (Palo Alto and Fortinet)
Windows Operating Systems
Hypervisors (VMware / Hyper-V)
What We’re Looking For
5+ years in a networking/infrastructure role
Strong troubleshooting and problem-solving skills
Experience supporting IT settings
Excellent communication and customer service skills
A proactive mindset focused on ownership and continuous improvement
While certifications are not mandatory, you’ll stand out if you hold (or are actively pursuing) certifications in Palo Alto, Fortinet and Cisco.
Why Join Idea 11?
Flexible hybrid working
Paid overtime
Paid parental leave
Company-funded certifications
Dedicated learning and development time
Exposure to up-to-date technologies
Supportive, highly technical team culture
Opportunities to contribute to projects, platform improvements, and technical reviews
Location
Brisbane preferred, but we encourage applications from across Australia
Full Australian working rights required.
Strictly no recruitment agencies.
📌 Senior Systems Engineer Brisbane (Australia)
🏢 Idea 11 Pty
📍 Australia
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