We are looking for an organised and proactive Despatch Clerk to join our warehouse team. Reporting to the Warehouse Distribution Manager, you will play a key role in ensuring the smooth operation of the despatch office, coordinating distribution activities, and delivering exceptional customer service. This is a outstanding chance for someone who thrives in a fastpaced environment and enjoys being at the centre of warehouse communication and workflow.
Key Responsibilities
Distribution Coordination
Manage daily distribution and delivery schedules
Handle incoming calls and customer enquiries
Maintain accurate warehouse documentation and administrative tasks
File and distribute paperwork
Liaise with carriers and coordinate courier services
Provide consistent, highlevel customer service
Inventory & Consumables Management
Verify transport/freight invoices and delivery dockets
Complete freight documentation and assist drivers
Follow cancellation procedures and liaise with the National Customer Service Centre
Monitor and maintain stationery and consumables
Coordinate proofofdelivery processes
AfterService Care
Coordinate and deliver OE fitment stock (tyres/rims)
Assist with monthly stocktakes
Maintain accurate despatch records
Reverse Logistics
Coordinate customer returns per Goods Return Policy
Process new tyre returns for customer credit
Manage warranty tyre returns for Technical Field Services inspection
About You
Strong organisational and administrative skills
Excellent communication and customer service abilities
Confident liaising with carriers, drivers, and internal teams
High attention to detail and accuracy
Ability to work independently and within a team
Experience in warehousing or logistics (preferred but not essential)
Perks
Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
Discounts on Bridgestone tyres and servicing for you, your family and friends!
Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
Annual paid volunteer leave to give back to a cause that matters to you – now that’s rewarding.
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