Looking for a fresh start or flexible job chance right here on the Gold Coast?
Join Foundever, a global leader in customer experience, supporting over 750 of the world’s most well-known brands — and we’re hiring locally!
Why Foundever?
At Foundever, our people come first. With 170,000 team members globally, we know our strength is in our people. That’s why we offer:
Comprehensive training and full support
Real growth opportunities opportunities
A vibrant, people-first work culture
About the Role
Join our Gold Coast-based team as a Call Centre Representative, supporting customers with general banking enquiries — no sales or upselling, just real conversations and problem-solving.
You’ll be helping with:
Account balances and card replacements
Updating personal information
Online banking support and fraud enquiries
Dispute investigations and feedback capture
What We’re Looking For
Customer service experience is great, but not essential
You’re confident using a computer and navigating multiple systems
You communicate clearly and professionally
You enjoy solving problems and helping people
You’ve completed at least Year 10 or equivalent
We Welcome Everyone
Foundever celebrates diversity and inclusion, and we mean it.
We welcome applications from:
Students
Parents and carers
Pensioners and retirees
People returning to the workforce or changing careers
No matter your background, if you’re eager to learn and love helping people, we’d love to have you.
Training in the Gold Coast Office
Weeks 1–3: Monday–Friday, 9:00 am–5:30 pm
Weeks 4–7: On‑the‑job coaching, Mon–Fri between 8:00 am - 8:00 pm
Work the Way That Suits You
We offer flexible options to support your lifestyle:
Full‑time and part‑time roles
Split or night shifts available
Hybrid/work‑from‑home opportunities (conditions apply)
Perks & Advantages
Full training provided
Health insurance discounts
Staff discount platform (tech, groceries & more!)
Monthly social events and team activities
Performance incentives*
What You Need to Know
You’ll need to attend 100% of the training
If working from home, you'll need reliable internet and a quiet space
Australian working rights and a police check are required
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