Energetic Refrigeration Solutions - Darwin NT

Energetic Refrigeration Solutions is a locally owned Darwin business providing refrigeration, air-conditioning, catering equipment and maintenance services across Defence, Government and commercial sites throughout the Northern Territory.

As our Service Department continues to grow, we are looking for a capable Service Operations Manager to help move the department from a reactive model to a more structured, proactive and profitable way of operating.

This is a key leadership role for someone who understands field service, technician coordination, job budgets, customer expectations and the importance of getting work planned properly before it becomes urgent.

About the Role

You will work closely with the Managing Director, Service Manager, Service Coordinator, technicians and subcontractors to improve how service work is planned, scheduled, delivered and reviewed.





The focus of this role is to create better visibility across open jobs, planned maintenance, reactive call-outs, projects, technician availability and job profitability.

You will help ensure the team is not simply responding to the loudest issue of the day, but managing the whole workload in a structured and commercially sound way.

Key Responsibilities

Coordinate and improve the planning of service jobs, projects, maintenance work and reactive call-outs.

Review workload priorities and support daily and weekly technician scheduling.

Monitor labour, materials and subcontractor costs against job budgets.

Ensure technicians understand job time allowances, scope and escalation points.

Identify jobs that are tracking over budget or outside scope before costs escalat…
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📌 Service Operations Manager Northern Territory (Australia)
🏢 Dynamic Refrigeration Solutions
📍 Australia