Customer Support Specialist - Compliance

Our client is a leading ASX-listed Fintech organisation looking to expand their current team due to growth.

We are seeking multiple Customer Support Specialist's to join a Compliance / AML focused support team on an initial 4-month contract. This role will support recent customer onboarding, manage AML and compliance related enquiries and help resolve complex service cases and complaints.
Initial 4-month contract with view to extend
$350 to $400 per day inclusive of super
Docklands location
Hybrid arrangement with 2 days in the office and 3 days WFH

Key responsibilities:
Manage inbound AML / Compliance support enquiries across phone, email and online channels.
Support new customers through the onboarding process.
Resolve customer issues and manage cases from initial enquiry through to completion.
Monitor support queues and workflows to ensure response targets and service levels are met.
Keep customers informed throughout complex cases and complaints.
Work closely with internal support teams and business partners to resolve escalated matters.




Follow documented complaint handling procedures and provide responsive, empathetic and practical support.
Guide customers through online help resources, reference guides and job aids.

About you:
Previous experience in a customer-focused support workplace is essential.
Experience across AML, fraud, financial crime or remediation is desirable but not essential.
Mandatory experience within highly regulated environments. i.e. banking, insurance, financial services.
Strong written and verbal communication skills.
Proven ability to manage competing priorities and consistently meet KPIs.
Excellent attention to detail, problem-solving and decision-making skills.
A proactive and versatile approach, with the ability to remain calm under pressure.
Strong stakeholder engagement and relationship-building skills.
Full working rights within Australia.

This is an exiting time to join the team with a recently launched product. If you have an interest in Anti-Money Laundering or Fintech this is an exciting role to gain industry relevant experience!
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📌 Customer Support Specialist Compliance Melbourne (Australia)
🏢 Talent
📍 Australia