Ibis Budget Brisbane Airport is seeking a hands‑on, energetic Assistant Manager to join our fast‑paced and ever‑evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93‑room hotel is always on the move and this role is right at the heart of it.

This is a highly customer‑focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a agile setting, confidently multitasking while keeping operations running smoothly.

Job Description

In this role, you will:
Oversee the smooth and efficient daily operation of the Front Desk
Deliver exceptional customer service and handle guest needs and concerns with professionalism and care
Supervise, support, and motivate team members to meet brand service standards and procedures
Communicate effectively with the General Manager on all aspects of guest services and operations
Manage shift handovers to ensure continuity and clarity across the team
Manage Accounts Receivable, ensuring timely follow-up and accuracy
Assist with rostering,



balancing operational needs with labour efficiency
Complete regular stocktakes and monitor inventory levels
Provide support with end of month processes, reporting and administration

Qualifications
Previous experience in an Assistant Manager or similar leadership role
A genuine passion for customer service and creating memorable guest experiences
Ability to multitask in a fast‑paced environment
Robust problem‑solving skills with a proactive mindset
Confident leadership style with a hands‑on approach
Strong communication and organisational skills
Experience with Opera Cloud (desirable but not essential)

Additional Information
Overnight availability is required for this role
In office living options are available
Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide
Ongoing learning and development through the "Learn Your Way" Academy
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📌 Assistant Manager Queensland
🏢 Nearheal(trading as Nearheal
📍 Queensland