Smartways Logistics is seeking a Customer Operations Performance skilled to turn data into actionable insights that enhance service outcomes. You will analyze calls, emails, chat and backoffice activities to identify inefficiencies and prospects for improvement, and develop dashboards for leadership visibility.
You will contribute to forecasting, workload modelling and scenario analyses, using systems like HubSpot CRM and other operational tools.
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📌 Customer Operations Analytics Specialist City Of Sydney (Australia)
🏢 Smartways Logistics
📍 Australia
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