MadisonAV, a leading provider of professional Audio Visual (AV) solutions, is looking for a motivated and customer-focused Customer Service & Sales Officer to join our agile team.

In your new role with MadisonAV, you'll be responsible for:
Acting as the first point of contact for inbound phone, email and website enquiries, providing expert advice on products and solutions
Preparing detailed, accurate quotations and leading customers to build the invoice by upselling and identifying complementary products
Securing sales through targeted outbound calls and proactively supporting our External Account Managers with quotations and stock enquiries
Building trusted relationships with customers, integrators, end users and consultants, becoming the voice they know and trust to “Make It Happen”
This is a true customer success and sales role that will see you using your exceptional communication skills to identify customer needs, recommend the right solutions, and convert enquiries into sales. With the support of our technical and product teams, you'll develop a deep understanding of the AV industry and the full sales journey,



from first enquiry through to quote, order and delivery.

We're looking for someone who:
Has proven experience in internal sales, sales operations or a similar sales support role, ideally within the Skilled AV industry
Possesses an excellent telephone technique and exceptional verbal and written communication skills
Brings a “Make It Happen” customer service ethos and a “Take Ownership” mindset to every interaction
Has strong attention to detail, a knack for prioritising, and a keen sense of urgency
Is hands‑on with CRM software (Salesforce experience a bonus) and comfortable with MS Excel
Is a proactive team player looking to grow with the business
Be part of a collaborative and supportive team in a fast‑paced workplace
Continuously develop your skills with ongoing training and support
Work across a diverse range of products and customers, there's never a dull moment!
Enjoy free lunches provided daily!

Ready to take your career to the next level?
J-18808-Ljbffr

📌 Customer Service & Sales Officer Parramatta
🏢 Madison Group Enterprises
📍 Parramatta