About the Business

AM Dental Clinics is a busy dental practice located at Sydenham VIC, providing comprehensive dental care to the local community. We are looking for an experienced and reliable Office Manager to join our team and lead the administrative operations of our practice.

About the Role

Reporting to the Principal Dentist, the Office Manager will coordinate the daily administrative operations of the practice, supervise reception and support staff, and manage patient administration, financial processing and compliance functions, while working closely with the clinical team to keep the practice running smoothly.

Key Duties and Responsibilities

Staff Supervision & Office Coordination
Coordinate the daily administrative operations of the dental practice
Organise work schedules and allocate duties to ensure productive workflow
Supervise and support reception staff and dental assistants
Assist with staff induction, training, performance support and roster administration

Patient Administration
Manage appointments, recalls and patient records
Handle patient enquiries and coordinate communication between clinicians and patients

Financial & Resource Management
Process payments,



invoicing and banking reconciliation
Manage Medicare, HICAPS, DVA and health fund claims
Order dental materials and office supplies, and maintain supplier relationships

Compliance & Operational Management
Review office procedures and ensure compliance with workplace health and safety and infection control requirements
Coordinate laboratory work and assist the Principal Dentist with administrative and operational matters

Additional Responsibilities
Manage front office operations and maintain a high standard of customer service
Provide chairside support as required, including preparing treatment rooms, maintaining clinical records, sterilising instruments and monitoring clinical supplies

Skills and Experience
Proven experience in an office management, practice management or senior administrative role, ideally within a dental or medical practice
Robust organisational, communication and leadership skills
Sound understanding of Medicare, HICAPS, DVA and private health fund claims processes
Ability to work reliably and professionally in a busy, patient-facing workplace

📌 Office Manager Sydenham
🏢 AM Dental Clinics
📍 Sydenham