We are an independent family-owned fine jewellery and luxury goods business located in the Sydney CBD. We specialise in jewellery design and manufacture, providing an opportunity to work in a collaborative team workplace.

We are looking for a customer-focused, enthusiastic individual to join our friendly in-office team full time (Monday – Friday). We require applicants to have suitable jewellery industry experience in customer service & jewellery face-to-face wholesale or retail sales, inventory management and sales processing. Training will be provided in all our systems and processes.

Your Responsibilities include
First point of contact with wholesale and retail customers via phone and email
Wholesale sales & customer service, processing customer orders including invoicing, credit notes & creating back orders.
Retail sales & customer service, delivering friendly customer experiences for Showroom appointments.
Building lasting client relationships across both wholesale and retail, and providing after-sales care and follow up
Liaising & providing support to sales representatives
Managing client information and sales activity in our CRM and other internal systems,



including generating sales reports
Supporting stock management, ensuring availability of key items and help manage accurate ordering
Maintaining product knowledge across our brands and keeping up to date with new collections
Packing orders and dispatch

What we’re looking for:
Friendly, confident communicator with excellent interpersonal skills
Experience in jewellery, wholesale & retail settings is preferred
Self-motivated and able to juggle customer service in a dynamic and cooperative environment
Proactive team player who can assist the sales team more broadly
​​Fluent spoken & written English (with impeccable phone manners)
Advanced Excel & MS Office skills
Strong attention to detail and accuracy

Please forward all applications with a cover letter that states your:
Jewellery/ Sales experience
Current employment status
The duration of your last employment & position held

PLEASE NOTE: Applications WITHOUT this information on the cover letter WILL NOT BE CONSIDERED !

📌 Jewellery Sales & Admin Professional Sydney (Australia)
🏢 Recognized
📍 Australia