About the Role

Otto’s Market is looking for a friendly, motivated, and enthusiastic School-aged Junior Customer Service Representative to join our team. This is an excellent prospect for someone starting their career in hospitality and customer service. Full training will be provided, making this the perfect role for someone eager to learn and develop valuable skills in a quick-paced café and retail environment.

As part of our team, you will help create a welcoming atmosphere for every customer while assisting with food and beverage service, maintaining store presentation, and supporting the day-to-day operations of the café.

Key Responsibilities
Provide friendly and professional customer service at all times.
Greet customers and assist with product and menu enquiries.
Operate the point-of-sale (POS) system and process transactions accurately.
Serve cakes, pastries, sweets, and other café products.
Learn to prepare and serve coffee and other beverages under supervision.
Assist with restocking displays and maintaining product presentation.
Keep workstations, dining areas, and equipment clean and organised.
Follow food safety, hygiene, and workplace health and safety procedures.
Support team members to ensure efficient daily operations.
Assist with opening and closing duties as required.




Maintain Otto’s Market’s high standards of cleanliness, presentation, and customer service.

About You

We’re looking for someone who:
Has a positive attitude and a willingness to learn.
Enjoys interacting with people and providing excellent customer service.
Works well as part of a team.
Is reliable, punctual, and takes pride in their work.
Can work in a busy, fast-paced environment.
Has good communication and interpersonal skills.
Is adaptable with availability, including weekends and public holidays.

Qualifications & Experience
No previous experience is required—full training will be provided.
Previous customer service, retail, or hospitality experience is not essential
Basic computer skills and experience using POS systems are an advantage

Why Join Otto’s Market?
Full on-the-job training and development.
Opportunities to learn barista skills and hospitality operations.
Supportive and friendly team workplace.
Flexible casual hours.
Opportunities for future career progression within Otto’s Market

If you’re enthusiastic, eager to learn, and passionate about delivering exceptional customer service, we’d love to hear from you!

📌 Customer Service – Junior Position Townsville
🏢 Ottos Group
📍 Townsville