FlameStop Australia is a manufacturer and wholesaler of fire protection products to companies in the fire industry. Due to sustained growth, we are looking for a Customer Service/ Internal Sales team member to join our energetic and growing team.
About the role
As our Administration Assistant you will provide friendly, productive support while helping drive sales through exceptional service. You will also be responsible for:
Handling incoming phone and email enquiries and processing sales orders
Work closely with key internal stakeholders - from warehouse staff to the sales team for smooth operations
Sales support to on-road representatives
Face to face service for walk-in-trade customer
General sales assistant duties (e.g. invoicing)
About you To be successful in this role,
you will be an individual that has exposure to or experience in customer service or administration and thrives on attention to detail. Our rapid-paced customer service and sales environment demand a high level of organisation.
Minimum requirements include:
Friendly, cooperative attitude in team environments
1 year's admin or customer service experience
Proficient in Microsoft Office - word, excel, outlook
Familiarity in sales and inventory-based software for customer order processing & invoicing would be an advantage but not necessary
Confidence to deliver phone, email and face to face customer service
Product based customer service preferred, but not essential