ADP are #hiring! Come join our Client Success team The Client Success Manager serves as the primary point of contact for assigned clients across management and executive stakeholders, building trusted relationships and acting as a strategic advocate within ADP. The role is responsible for ensuring products and services are delivered in line with client expectations and ADP’s service and quality standards, while strengthening long term partnership value through professionalism, client focus, and a robust understanding of HCM processes.
This role is based in our new state-of-art Head Office located in Cremorne (only 400m walk from Richmond Train Station).
We offer hybrid working (3 days office / 2 days remote). To be successful in the role, you will have: Minimum 5 years of experience in client success, relationship management, or a related operational role.
Demonstrated track record of building strong client relationships and driving retention across medium to large organizations
Exceptional communication, interpersonal, and presentation skills
Solid time management and organizational skills
Strong negotiation and influencing skills Come join our Team. You’ll love working here because you can:
Be yourself in a culture that values equity, inclusion, and belonging and creates a protected space for diverse perspectives and insights.
Unlock your Potential. Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).
Grow your career with a company committed to workplace gender equality.
Influence the Business. Join our employee-led groups iWIN – International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.
Access multiple leave options to suit your needs.
Generous Parental Leave
Allowance.
Personal Emergency
Leave. Cultural & Inclusion Leave.
Focus on your health and well-being. Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day.
Access ADP’s generous employee benefits including lifestyle and wellbeing discounts for you and your family from 450+ vendors Australia wide. Please click the ‘Apply’ button to submit your application.