About Liberty Community Connect Liberty Community Connect is a respected local not-for-profit organisation supporting older Australians to remain independent, connected and living well in their own homes. We are committed to providing high-quality, person-centred services and creating positive outcomes for our clients and the community.

About the Role

We are seeking an organised, motivated and customer-focused Client Services Officer – Scheduler to join our Operations Team based in Nerang.

This is a busy and rewarding role where no two days are the same. You will work closely with clients, Community Support Workers and the wider Operations Team to coordinate services, respond to enquiries and ensure our clients receive reliable, high-quality support.

Key Responsibilities
Coordinate daily schedules for Community Support Workers.
Manage schedule changes, cancellations and service requests.
Respond to client, family and staff enquiries in a professional and timely manner.
Match clients with suitable support workers while considering continuity of care.
Maintain accurate client records using AlayaCare.
Assist with client administration and service coordination.
Work collaboratively with the Operations Team to deliver exceptional customer service.




Contribute to a positive and supportive team environment.

About You To be successful in this role, you will have:
Previous scheduling, rostering or administration experience (aged care or community services experience will be highly regarded but not essential).
Excellent organisational and time management skills.
Solid communication and customer service skills.
The ability to manage competing priorities in a fast-paced workplace.
High attention to detail.
Strong computer skills and the ability to quickly learn recent systems.
A positive, flexible and team-focused approach.

Why Join Liberty? At Liberty Community Connect, you'll become part of a supportive team that genuinely cares about our clients and each other.

We offer
Monday to Friday role with no weekend work.
Monthly Rostered Day Off (RDO).
Opportunity to work from home one day per week following the successful completion of your probation period, where operational requirements permit.
Salary packaging benefits.
Ongoing training and career development.
Employee Assistance Program (EAP).
A welcoming and collaborative workplace culture.
The opportunity to build a rewarding career with a respected local not-for-profit organisation.

📌 Client Services Officer – Scheduling Nerang
🏢 Liberty Community Connect
📍 Nerang